Return Policies in Israel. Did you make a purchase that you regret?

Return Policies in Israel. Did you purchase a product that you don’t need?

Return Policies in Israel. Israeli Consumer LawyerOn December 14 2010, Israeli consumer protection laws have come into effect, allowing consumers the ability to return goods and cancel services in accordance to the terms of the law. The Israeli consumer law make various conditions exceptions for the right to return purchases or cancel services for a refund. The law has defined a variety of purchases categories with different criteria for the right to return, so be sure to understand to which category your purchase belongs so you’ll know under what conditions you may make the return.

Basic Conditions for Return

In order to be eligible to return an item by law, the following basic criteria must be met:

  • The value of the item must be 50 NIS or more
  • You must be able to present proof of purchase that lists the item, the date of purchase, the amount paid, and the method of purchase.
  • The method of payment cannot have been made with gift certificates (תווי קניה or שובר מתנה) or cash value cards (כרטיס מגנטי נטען).
  • The item you are returning must be undamaged and unused. Returning an item in the original packaging is considered proof of it being unused. If the consumer purchased the item in order to use the service (such as a cellphone purchased with cellphone service), the consumer can return the item even if used, so long as it is undamaged.
  • In the case of an ongoing service, the consumer can cancel the transaction and only pay for the service used.
  • If the item was purchased for delivery 6 months or longer after the purchase, the transaction may only be cancelled before the delivery.

Additional Specific Conditions for Each Category of Goods

There are seven categories of goods, each having with its own conditions and restrictions for return, in additions to those stated above.

Category 1

Items included:

  • Furniture (except for furniture assembled at the customer’s home, see Items that cannot be returned)
  • Home and garden equipment (except for unwrapped kitchenware)
  • Electrical appliances and electronic devices
  • Items in original, unopened packaging.
  • Items ordered but not yet delivered which were standard and not customized
    Water purification system
  • Watches / clocks

Time period:

  • Within 14 days from the day the item was received

Condition of the item:

  • Opening of the original packaging is not necessarily considered evidence of use or damage. However, connecting the item to electricity, gas, or water is considered use.

Category 2

Items included:

  • Clothing and footwear

Time period:

  • By the end of the second non-rest day after purchase

Condition of the item:

  • Price tag must not have been removed

Category 3

Items included:

  • Hospitality, travel, vacation, and entertainment packages (domestic, not international)
  • Chugim (חוגים) and courses (except for psychometric courses)

Time period:

  • Within 14 days from the time of sign up and at least 7 non-rest days prior to the beginning of the service

Category 4

Items included:

  • Cosmetic and aesthetic services including hair removal
  • Long-term vacation transaction (longer than a year where the consumer receives
  • discounts and benefits on accommodations, travel, etc.)
  • Membership in a discount club
  • Landline phone service
  • Mobile phone service
  • Internet service
  • Cable and satellite service
  • Gym or spa membership
  • Matchmaking services
  • Lottery and gambling subscriptions

Time period:

  • Within 14 days of the transaction or delivery of the written terms, whichever is later

Condition of the item:

  • Cancelling of the service is possible even if the service has started

Category 5

Items included:

  • Goods and services sold at a show (אירוע הצגה)

Time period:

  • Product or on-going service – Within 14 days of receipt of the good or purchase of the service or within 14 days of delivery of the written terms, whichever is later
  • Non-ongoing service – Within 14 days of the transaction and at least 2 non-rest days before the beginning of the service

Category 6

Items included:

  • New vehicle purchased from the importer

Time period:

  • Within 14 days of the transaction and before the vehicle has been registered in the consumer’s name

Category 7

Items included:

  • Jewelry purchased for less than 3,000 NIS

Time period:

  • By the end of the second non-rest day after purchase

Items that cannot be returned

  • Custom-made items
  • Goods which cannot be returned according to the law
  • Food products
  • Medications and nutritional supplements
  • Perishable goods
  • Information as listed in the Computer Law (such as software)
  • Goods that are possible to record, reproduce, or duplicate and the original packaging has been opened
  • Undergarments including bathing suits
  • Gas
  • Furniture assembled at the customer’s home
  • Jewelry purchased for more than 3,000 NIS (except for watches)
  • International hospitality, travel, vacation, and entertainment packages (does not include domestic)

Cancellation fees

Cancellation fee:

  • 5% of the purchase price or 100 NIS, whichever is less

Installation charge:

  • If a house call was made to install something for a service, a fee of up to 100 NIS may be charged.

Credit card fee:

  • If the business can prove that it was charged a fee by the credit card company for cancelling the transaction, the consumer can be required to pay it.

Refund

Method of refund:

  • Money will be returned in the same method it was given. (If paid by cash, check, or credit card, refund may be made in cash or check.)

Time period:

  • Money must be returned within 7 business days from the date of return. (If paid by check, refund must be made within 5 business days.)